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You have received a complaint or been told you are facing an investigation. This may be an internal investigation by the organisation in which you work or you may have been notified by your regulatory body (GMC/GDC).

This set of guides and resources has been developed in collaboration with a group of NHSPractitioner Health patients, all who have been through an incident or complaint. For some this has led to suspension or even erasure, but their goal here is to share their experience and expertise anddemonstrate that there is a pathway through and with the right help and guidance you will stay on track. Firstly, like dealing with any medical emergency, you need to stay calm, keep a clear head, and develop a management plan. See our section on. First steps for more information.

Consider taking a few days of leave, to reflect on what you need to do.

Your first goal is to disclose to someone that you trust, which is not easy to do and should not be underestimated. However, the benefit of having someone you can talk to about what is going on should not be underestimated. See our section on who needs to know for more information.

Once you have overcome this main hurdle, it is time for some admin. See our section on Nextstepsto help you through the process of preparing for and attending hearings and panels. Our section on when the outcome is known can help you in considering what impact theinvestigation may have on your professional career and how you may need to plan or do things differently. Most doctors or dentists will need to consider how they demonstrate insight and reflection and that their clinical skills remain up to date during an investigation process.

Our section onRemediationwill provide more information, including a template for you to use.In some cases a clinician may receive a temporary suspension, or restriction ontheir practice, or rarely,even face erasure. Our section onClinical work not anoption? What now? Helps youconsiderhow you might deal with this scenario.Our section onReturn to workafter an absence is aimed at helping you prepare for being back inthe workplace, to consider how you might handle questions and protect yourself from facing asimilar incident. Finally ourResourcessection provide a range of information and links you may find useful.

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