Booking Appointments

1. You should receive a welcome email titled “Welcome to the NHS PH booking platform” to the email address you used to register for the service.
2. To confirm your email address and create a password, please click on the link on the second line.  Please note this link will be specific to your patient account.
3. As soon as you've set your password, you will be able to log in using your email address and password you created.
4. You can use our “match-me” feature to select a clinician/therapist of your choice. You should have been notified of the type of appointment you can book by our admin team or your clinician/therapist. This may be by text or email.

Please note that you will only be able to book an appointment for the type of treatment you have been allocated – it will usually be an initial assessment or a first therapy appointment.

What if I can’t find the welcome email?

If you can’t find your email you can go to the login page enter your email address and select "Forgotten password" and follow the instructions on the screen.

The booking app is really simple to use:

1. Click ‘Book Appointment’ and then ‘Match Me’ to see available clinicians (or therapists if you have been referred for this following assessment).
2. Select your type of treatment. It is important that you only select the right type of appointment, this will have been notified to you by admin or your clinician.
3. Select any preferences you may have for your appointment’s days and times, (all are selected automatically), your clinicians/therapist’s gender and the mode in which you wish to be seen (Video or Voice). Please note the more preferences you select will limit the available options so if you do not have preferences leave these blank.
4. Select ‘Match Me’.
5. You can view the available clinicians/therapists’ profiles by clicking on them.  All of our clinicians/therapists are appropriately qualified and registered with their professional bodies.
6. Scroll down to the bottom of the Clinicians/Therapist's profile and click on an available appointment slot that suits your needs.
7. Click ‘Proceed to Booking Basket’ once you have selected the appointment that you want.
8. Select ‘Appointment Type’ choosing the video or voice option then click 'Confirm'.
9. Thereafter your chosen clinician/therapist should always show at the top of the selection screen when you book another appointment

If you are having trouble selecting a clinician/therapist or cannot find availability, please contact us.

• Your appointment will take place via the Practitioner Health booking platform which you can access via your desktop or mobile device at the time of the appointment. You will then see a message saying “Incoming call”. Press “Start” to start the call.

OR

• Occasionally your clinician will contact you prior to your appointment by email with a link to your virtual appointment

Consultation appointments and therapy sessions will take place using video technology via our booking platform. Occasionally, following assessment, a clinician may feel that a face to face appointment is required and we will liaise to ensure this can happen.

If you do not hear from your clinician

If you do not hear from your clinician at the time of your appointment, please feel free to contact your clinician directly or alternatively contact us online or call: 0300 0303 300.

If you cannot attend

If you are unable to attend an appointment, please cancel using the NHS booking platform as soon as possible. Please note that cancellations made with less than 24 hours notice will count towards your authorised sessions.

The first thing you should know is the booking app platform is designed to provide the most secure and confidential service to our users. Our clinicians and therapists follow their recognised professional bodies code of ethics and their professional qualifications and insurance have been thoroughly checked by NHS Practitioner Health.