Accessing The Service

Eligibility criteria

• Any member of staff working in the NHS in England who are unable to access confidential care through local routes.
• Any doctor or dentist living or working in the Isle of Man & doctors in Guernsey and Jersey with regulator registration and a licence to practise.

We are a confidential service which understands the special needs of health and care professionals with mental illness or addiction, how their role might impact their ability to receive confidential care; and how their condition might impact on their work and potentially their own patients. We work in the unique interface between health care practitioners as regulated professionals and as patients with a mental illness. As such we may also be able to offer some additional expertise where staff are undergoing an investigation or complaint and mental illness may have played a part in this or manifested as a result.

We are a self-referral service in the main but can accept supporting assessments from local services as long as the reason for accessing the service meets our criteria around confidentiality.

Exclusion Criteria

• Where the patient/referrer primary need is for second opinion, occupational health assessments or medico-legal advice
• Patients with complex chronic illness that requires the input of local NHS services e.g. acute psychosis, serious eating disorders, patients with complex forensic histories and those requiring crisis mental health services.
• Patients seeking assessment and treatment for ADHD and Autism Spectrum disorders.
• Patients seeking assessment and treatment of physical health issues
• Doctors/Dentists who are not registered nor seeking registration with the relevant regulator are not eligible.
• Patients who have retired and do not intend on returning to the clinical workforce with a licence to practise. 
• Doctors/Dentists who are existing patients but who are then erased from the medical register and/or have retired or no longer hold a licence to practice will be discharged and transferred to other support services on completion of treatment or within 12 months, whichever is sooner.
• We do not usually accept referrals when the patients concerned are already receiving treatment from a secondary care provider however we will assess such registrations and consider if we may have an additional role. PH may provide signposting or liaison to ensure patients access appropriate care depending on their circumstances.

If you are eligible, complete our online form to register with the service. It is essential that you complete both sets of forms to enable us to register you into the service and ensure you are provided with the support you need.

If you have any difficulties accessing or completing the forms, or would prefer to speak to someone in the service please call us on 0300 0303 300 during our opening hours. We are closed on bank holidays.

Complete a registration and wellbeing assessment form

Following completion of your registration, you will either be called by one of our clinicians to discuss your referral, invited to book an initial assessment with a lead clinician or be referred directly on to one of our therapy providers for assessment and treatment. We aim to contact you within 5 working days of registration.

In the interim period, you may wish to consider contacting one of the many support offers available.